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Regional Facilities Manager

2 months ago

West Midlands Combined Authority, United Kingdom Hawk 3 Talent Solutions Full time
Job Summary

We are seeking a highly experienced Regional Facilities Manager to lead the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract, and the successful candidate will be responsible for managing all aspects of the service delivery to ensure consistent, safe, and profitable outcomes.

Main Responsibilities
  • Lead the Transition and Delivery of Facilities Management Services
    • Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
    • Work with purchasing to onboard incumbent service providers which are to be retained.
  • Manage Continuous Improvement
    • Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services.
    • Identify opportunities for cost reduction and/or quality improvement.
  • Customer Relationship Management
    • Attend regular Customer project meetings, in person or virtually as required and report.
    • Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Performance Management
    • Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
    • Visit customer operations sites regularly, as required based on site size and service scope.
  • Team Leadership
    • Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities.
    • Prepare and present business case for initiatives which appear viable and add value.
    • Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Requirements
  • Experience
    • Experience in delivery of facilities management services (soft and hard)
    • Experience of managing operations at multiple sites
    • History of positive customer engagement
    • Awareness of commercial mechanisms in Facilities Management outsourcing
    • Experience in controlling costs and managing budgets
    • Experience of working in a customer-facing environment
    • Experience of scoping customer requirements and delivering against standards
    • Experience of working to and developing operational processes
    • In-depth knowledge of Health and Safety legislation
    • Experience of leading and managing teams and individuals
    • Knowledge of HR policies and procedures
  • Desirable
    • Experience in the use of FM technologies (CAFM, CMMS etc)
    • Project management experience
    • Knowledge of asset registration and asset management principles
    • Capable of interpreting and accurately and clearly reporting data
Benefits
  • 7.5% Pension Contribution
  • GBP4,888 Car allowance
  • Life assurance x 4 Annual Salary
  • 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
  • The opportunity to purchase additional annual leave, up to a maximum of one week;
  • Company cycle to work scheme (subject to the satisfactory completion of a probation period)
  • Long-service awards;
  • The ability to join an enhanced sick pay scheme;
  • An Employee Assistance Programme.