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2 months ago
Company Overview
Topps Tiles is the UK's leading tile retailer, renowned for its extensive range of high-quality tiles and exceptional customer service. We are a community of small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do.
Job Summary
We are seeking an experienced Area Sales Manager to join our team, covering Oxford, Berkshire, and Hampshire. As a leader, you will play a crucial role in understanding our customers and leading your team to engage, enthuse, and sell. You will be accountable for the performance of approximately 20 stores, a team of up to 100 people, and a turnover of up to £10m.
Key Responsibilities
- Lead by Example: Inspire and motivate your team to achieve exceptional performance.
- Foster a Positive Store Environment: Create a store environment where colleagues can thrive and deliver outstanding customer service.
- Understand Customer Needs: Anticipate customer needs and ensure every interaction is meaningful and impactful.
- Drive Sales and Profitability: Create a customer-centric culture and promote the full range of our products and services.
- Develop High-Performing Teams: Develop and nurture high-performing teams through effective coaching, mentoring, and support.
- Implement Best Practices: Implement the 'Topps Way' in all aspects of store operations, ensuring consistency and excellence.
- Build Strong Relationships: Build strong relationships with customers, suppliers, and the local community to enhance the store's reputation and success.
- Drive Innovation: Continuously seek opportunities for improvement and innovation to stay ahead in the market.
Requirements
- Proven Leadership Experience: Proven leadership experience with a track record of inspiring and developing high-performing teams.
- Customer Focus: Strong customer focus with the ability to understand and meet diverse customer needs.
- Excellent Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving Skills: A proactive and positive approach to problem-solving and decision-making.
- Retail Passion: Passion for retail and a commitment to delivering the best possible customer experience.
- Dynamic Environment: Ability to thrive in a fast-paced, dynamic environment.
What We Offer
In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of your area's success. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, Private medical, a holiday allowance that increases with length of service, and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services, and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
