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Reservation Coordinator

2 months ago

London, Greater London, United Kingdom Caprice - Head Office Full time
Reservationist Job Description

We are seeking a highly organized and customer-focused Reservationist to manage our brand's reservation system, ensuring seamless dining experiences for our guests. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

Key Responsibilities:
  • Handle all incoming reservation requests via phone, email, and online platforms, ensuring accurate recording and confirmation.
  • Manage the reservation system and seating arrangements to optimize table availability and guest flow.
  • Communicate with guests to confirm reservations, answer questions, and accommodate special requests or dietary needs.
  • Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.
  • Monitor the restaurant's seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.
  • Maintain a friendly and professional demeanor when interacting with guests, addressing inquiries and resolving any issues that may arise.
  • Keep accurate records of guest preferences and special requests to enhance the overall guest experience.
  • Collaborate with the restaurant management team to ensure effective communication of last-minute changes to reservations.
  • Stay informed about the restaurant's menu, specials, promotions, and events to provide up-to-date information to guests.
Requirements:
  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
  • Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.
  • A passion for providing exceptional guest experiences and contributing to a positive team environment.
Benefits:
  • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
  • Reward programmes, long service awards, and staff recognition and incentives.