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Customer Experience Representative
2 months ago
About the Role
This is an exciting opportunity to join our team at Holiday Inn Leamington Spa as a Guest Service Assistant. As a key member of our Guest Service Team, you will play a vital role in delivering exceptional customer service to our guests.
Your Key Responsibilities
- Provide a warm welcome and a fond farewell to our guests during check-in and check-out.
- Deliver a fantastic experience during our breakfast, afternoon, and dinner service.
- Host guests in our Open Lobby, maintaining a spotless and pleasant environment and ensuring all needs are met.
- Serve hot and cold drinks from our Open Lobby and Starbucks outlets.
- Provide friendly and efficient service to meeting delegates and help our function guests make memories to treasure.
- Ensure that Health and Safety requirements are met, ensuring a clean and safe environment for our guests.
- Engage and build relationships with our guests - everyone loves a friendly face
- Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Anticipate guest needs and look for opportunities to up-sell and make recommendations to enhance their experience.
- Respond promptly to guest complaints, seeking feedback, taking ownership, and finding ways to turn around any negative experience.
What We're Looking For
- A friendly and approachable individual with excellent customer service skills.
- Someone who is driven and has the confidence to anticipate and deliver on guests' needs.
- A team player who is flexible and able to remain focused on results when working towards a deadline.
- A self-motivated and confident individual who is not afraid to have fun
Our Amazing Benefits
- Preferential rates for travel and leisure activities.
- Shopping and discount opportunities in retail, restaurants, and events.
- Free access to the Leisure Club.
- Progression and room for growth, with opportunities in the UK and abroad.
- Mental Health and Legal Support with our 24/7, 365 Employee Assistance Line.
