People Operations Specialist

1 month ago


Wakefield Industrial Estate, United Kingdom Card Factory Full time

About the Role

We're seeking a skilled administrator to join our People team on a 15-month fixed-term basis. As a key member of the team, you'll provide comprehensive support services to approximately 8,000 colleagues and ensure policies and procedures are followed.

Key Responsibilities

  • Maintain accurate HR systems and data.
  • Manage the employee lifecycle, including new starters, leavers, and detail changes.
  • Run reports and provide data, ensuring GDPR compliance.
  • Be the first point of contact for colleagues calling the HR switchboard.
  • Administer and advise on family leave.
  • Respond to queries and reference requests promptly.
  • Support projects to achieve our People strategy.
  • Regularly review administration processes and systems, considering other business resources and make recommendations for improvement.

About You

  • Previous experience in an administrator role, ideally within a People/HR function.
  • Customer service-focused, ensuring all colleagues receive a great service from the People team.
  • Excellent organisational skills and attention to detail.
  • Good level of computer literacy - Microsoft Excel and Outlook are essential.
  • Ability to work proactively and with minimal supervision.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We're committed to creating a fast-paced and exciting environment for our colleagues, with opportunities for growth and development.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.


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