Customer Service Representative

3 weeks ago

Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

About The Role

At Wren Kitchens, we're passionate about delivering exceptional customer experiences. Our Customer Installation Centre is a hub of activity, where our talented team members work together to create award-winning experiences for our customers.

As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service. Whether it's resolving queries, providing support, or simply being a friendly face, you'll be the driving force behind our customer-centric approach.

Your Key Responsibilities

  • Proactively resolve customer queries and issues through various channels of communication
  • Take ownership of each customer contact to provide the best possible resolution
  • Provide exceptional customer experiences that exceed expectations
  • Demonstrate empathy and clear understanding when liaising with customers
  • Identify and report on processes that could result in a poor customer experience
  • Provide customer support to our Wren Approved Installers based in the field
  • Make creative and responsible decisions when resolving customer queries

What Wren Kitchens Offers

  • A comprehensive healthcare package, including access to a GP, diagnostics, and treatment
  • Free access to our state-of-the-art on-site gym, open 24/7
  • Subsidised meals in our two fantastic restaurants
  • Free on-site parking
  • A Customer Service Employee of the Month scheme with perks
  • A Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
  • Free refreshments brought directly to your desk throughout the day
  • Free annual eye tests, as well as a contribution to new glasses
  • Free uniform, which you can also claim under the HMRC allowance
  • Nationally recognised qualifications available after 6 months continuous service

About You

  • You're an attentive and customer-focused individual with a strong passion for delivering exceptional experiences
  • You're an active listener with a respectful questioning technique
  • You demonstrate emotional intelligence and empathy
  • You're passionate about taking ownership of customer queries and confidently resolving issues
  • You're able to effectively organise and prioritise your own workload
  • You possess excellent oral and written communication skills
  • You're able to thrive in a fast-moving environment
  • You have excellent computer skills, including Microsoft Office
  • You have excellent attendance and can adhere to the agreed work schedule

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