Repair Sales Coordinator

6 days ago


Ashford, United Kingdom Boon Edam Full time
Job Description

**Job Title:** Repair Sales Coordinator

**Company:** Boon Edam Ltd

**Job Type:** Full-time, Permanent

**Location:** Ashford, Kent

**About Us:

Boon Edam is a world market leader in commercial entrance solutions, operating globally with manufacturing facilities in Holland, the USA, and China. We provide support to customers worldwide through our international sales offices.

**Job Summary:

We are seeking a confident and results-driven individual to join our team as a Repair Sales Coordinator. The successful candidate will be responsible for the sale of fixed-priced repairs, glass, supply-only parts, and retrofits. This role requires excellent customer service skills, high organizational abilities, and proficiency in Microsoft Office programs.

**Key Responsibilities:

• Produce accurate and timely quotations for customers, ensuring all information is entered into the CRM system and followed up via appropriate communication with the customer.

• Process incoming orders, ensuring customers provide the correct information.

• Liaise with field-based Area Service Sales Managers to ensure a high level of customer service is delivered at all times.

• Work on your own initiative as well as part of a team to achieve sales targets and provide excellent customer service.

**Requirements:

• Excellent customer service skills

• Highly organized with good administration skills

• Excellent communicator able to build and maintain customer rapport

• Basic knowledge of UK geography

• Proficient in Microsoft Office programs

• Ability to work on your own initiative

• Knowledge of CRM systems is desirable but not essential

• Good literacy or numeracy skills

**What We Offer:

• Competitive salary and excellent benefits package

• Hybrid working with a minimum of 3 days in the office available after an initial settling-in period

• Generous and achievable OTE commission structure and further uncapped over-target earnings

• 23 days annual leave plus 8 public bank holidays

• Annual leave increases with the length of service

• Your birthday off

• Life insurance of four times your basic salary

• Company Pension scheme after 3 months of service with 9% employer contributions

• Membership to a Healthcare or Cash Plan scheme after probation



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