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IT Service Desk Manager
2 months ago
We are seeking an experienced Service Desk Manager to join our team at Chroma Recruitment. As a key member of our organization, you will be responsible for leading and managing our service desk function, ensuring exceptional customer service and support to our clients.
Key Responsibilities:
- Lead and manage the service desk team, setting clear performance expectations and standards for quality work, response time, and user satisfaction.
- Owning the Major Incident Management & Change Management processes, developing and ensuring they are fit for purpose.
- Conduct regular team meetings and one-to-one reviews to monitor progress and drive performance.
- Working with the team to review capability, identify knowledge gaps, and implement training and development plans.
- Managing suppliers, attending supplier meetings, and supporting supplier service improvement activities.
- Monthly reporting on SLA performance, risks, and issues, service improvement, and other key metrics.
What We Offer:
- 25 days' holiday + bank holidays
- Hybrid working
- Life assurance
- Health cash plan
- Industry training and certifications funded
Our client has a strong reputation for delivering exceptional service to their clients across various industries. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please apply with your CV to learn more about this opportunity.
