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Luxury Retail Service Advisor

2 months ago

Glasgow, Glasgow City, United Kingdom END Full time

About Us

END. is a leading technology-driven retailer that offers luxury and contemporary apparel and exclusive sneaker drops to a global audience.

Job Summary

We are seeking an ambitious and energetic Service Advisor to join our team and support our store over the Christmas period. As a Service Advisor, you will be responsible for providing an exceptional customer experience, developing new and building on existing customer relationships, and exceeding customer and company expectations.

Key Responsibilities

  • Customer Engagement: Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
  • Team Support: Support the store team in its combined efforts to maximize sales and heighten company profile.
  • Service Excellence: Outwardly display exemplary service techniques driving excellence of service as a basic standard.
  • Store Operations: Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
  • Product Knowledge: Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • Financial Transactions: Handle all financial transactions professionally assuming accountability for accuracy.

Requirements

  • Customer-Facing Experience: Must have experience in a customer-facing role, ideally within luxury fashion or a related industry.
  • Ambition and Charisma: Ambition within the retail function – we want to develop you within our business.
  • Social and Communication Skills: Must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
  • Communication Skills: Should be able to demonstrate excellent written and verbal communication skills.

What We Offer

  • Staff Discount and Sales: Generous staff discount and staff sales.
  • Holidays and Benefits: 29 days holidays including bank holidays and birthday, access to Employee Assistance Programme, company pension scheme, and opportunities for professional development and career progression.