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Tour Operations Specialist Sales Agent
2 months ago
About the Role:
The Midcounties Co-operative is seeking a skilled Tour Operations Specialist Sales Agent to join our team. As a leading cooperative, we operate in various sectors, including food retail, childcare, travel, post office, and utilities. This role offers a unique opportunity to gain experience in a complex and fast-paced environment.
Key Responsibilities:
- Receive sales inquiries from business-to-business customers and respond efficiently.
- Deal with a diverse range of customers, including Co-op Retail branches, consortium members, and homeworkers.
- Assist and advise customers on various travel options.
- Provide exceptional customer service by going above and beyond.
- Sell a range of Co-op Holidays products, including tailored itineraries, cruise packages, Eurostar, long and short-haul flights, city break experiences, and more.
- Achieve sales targets by maximizing selling opportunities of Co-op Holidays products.
- Participate in training to enhance knowledge and personal development.
- Provide first-level support to customers on queries related to their bookings or Co-op Holidays products.
- Maintain relationships with customers to encourage repeat business.
- Ensure expert knowledge of Co-op Holidays products is maintained and promoted at every opportunity.
Requirements:
- Some experience in travel is desired.
- Some experience in sales is desired.
- Target-driven.
- Customer-focused.
- Comfortable working independently and as part of a team.
- Comfortable using web-based systems.
What We Offer:
- A unique working culture that values flexibility and employee voice.
- Opportunities for growth and development.
- Access to a range of benefits, including:
- 10% Co-op Discount (20% every payday weekend on food).
- Co-op Exclusive Discounts.
- 22 Days Annual Leave.
- Hybrid Working.
- Access to the Electric Vehicle Scheme.
- Co-op Society Membership.
- 3 Days a Year for Volunteering Hours.
- GroceryAid Colleague Support.
- Refer a Friend Reward Scheme.
- Training and Development Opportunities.
- Death in Service x2 Annual Salary.
