Front Desk Associate

3 days ago

Chertsey, Surrey, United Kingdom Young's Full time

About the Role

We are seeking a highly motivated and customer-focused Receptionist to join our team at the Crown in Chertsey. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room maintenance, reporting any issues or concerns to the management team.
  • Collaborate with the hotel team to ensure seamless operations and excellent guest experience.

What We Offer

As a Receptionist at the Crown, you will enjoy a range of benefits, including:

  • Access to our Career Pathway, Apprenticeships, and training and development courses.
  • Free meals.
  • Weekly pay.
  • 28 days holiday per year.
  • 20% discount in all Young's pubs and hotels.
  • Share Save Scheme.
  • Company Pension Scheme.

Requirements

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service.
  • A friendly, outgoing personality and a desire to work as part of a team.
  • Experience working in a similar environment.
  • Excellent communication skills.
  • High standards and an impeccable eye for detail.
  • A proactive approach to driving sales and delivering growth through engagement with our customers and team.
  • Great planning and organisational skills to maintain effective controls and ensure the financial credit and administration procedures are applied at all times.

Why Join Us?

At Young's, we offer a supportive and inclusive work environment, where you can grow and develop your skills. We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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