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Desktop and Telecoms Engineer

2 months ago

Chertsey, Surrey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation... Full time
Main Responsibilities

The successful candidate will provide technical support to maintain and expand all Trust's IT client devices and services. This will involve assisting with the build, configuration, documentation, and integration of new IT software and hardware, as well as undertaking tasks associated with build, deployment, auditing, and ongoing maintenance of client devices and software.

Additionally, the post-holder will be responsible for providing a point of technical escalation and technical support to the IT Service Desk team, supervising the IT Service Desk mailbox, and supplementing and supporting Helpdesk agents during busy periods to ensure effectiveness of the team and overall support to the IT and Telecoms teams.

Leadership and Training

The post-holder will be expected to ensure an efficient and proactive customer service, assist the IT Desktop Support Manager with delegating or coordinating work to the IT Service Desk team, and uphold professional standards and act as an advocate for the Department.

They will also be responsible for training newer and more junior members of the team, attending relevant education, training, and study days as required, and maintaining an awareness of changes to software, hardware, and technologies.

Personal and Professional Development

The post-holder will be expected to participate in internal forums and meetings as required, contribute information regarding the projects they are involved in, and acquire and maintain detailed knowledge of technologies so that enquiries can be clearly and quickly addressed.

They will also use judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for incidents and problems not progressing satisfactorily.