Receptionist
4 days ago
Victoria College of Arts and Design is seeking a highly skilled and organized Receptionist to join our team.
About the RoleThe Receptionist will serve as the first point of contact for students, staff, and visitors at our main reception area. The ideal candidate will provide exceptional customer service, handle inquiries, and ensure efficient operations of the front desk.
Key Responsibilities- Greet and assist visitors, providing a friendly and professional first impression of the university.
- Answer inquiries and provide accurate information regarding university services, facilities, and campus events.
- Direct visitors to appropriate offices, classrooms, or departments.
- Handle phone calls, transferring calls to the appropriate individuals or departments.
- Manage front desk operations, maintaining a clean and organized reception area.
- Monitor and manage visitor access to the campus, including issuing visitor passes when required.
- Assist in various administrative tasks, including filing, photocopying, scanning, and data entry.
- Update and maintain student and staff directories.
- Provide administrative support during university events and meetings.
- Ensure compliance with health and safety regulations at the front desk area.
- Monitor and report any security or safety concerns to appropriate personnel.
- Assist in emergency procedures, such as evacuation protocols or first aid response.
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Proven experience as a receptionist or in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Proficient in using office software (e.g., Microsoft Office Suite) and telephone systems.
- Knowledge of university policies, services, and campus layout is an advantage.
- Friendly, approachable, and professional behavior.
- Ability to handle difficult or demanding situations with tact and diplomacy.
- Flexibility to work occasional evenings or weekends, as required.
- Private medical insurance with BUPA
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
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