Duty Manager

1 day ago


Edinburgh, Edinburgh, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Free Meal and Parking while on shifts.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
About Us

At SSP Group, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits. We value diversity and inclusion, and we have a variety of networks to support you. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone.

We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

At Starbucks, you'll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.


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