Service Team Assistant
1 week ago
May & Stephens is a leading provider of lift engineering services, operating nationally and renowned for its commitment to excellence and customer satisfaction.
Job SummaryWe are seeking an experienced Administrator to join our Service Team, providing administrative support and coordination for our engineers and clients. As a key member of our team, you will be responsible for ensuring seamless communication and efficient operations.
Key Responsibilities- Coordinate Engineer Schedules: Book and manage engineer site visits, planned maintenance, and weekly visits to sites, ensuring timely and effective service delivery.
- Client Liaison: Regularly communicate with clients to update them on issues, planned works, or call-outs, maintaining a high level of customer satisfaction.
- Administrative Support: Update spreadsheets, prepare daily lift update reports, and provide administrative assistance to the wider team as needed.
- Excellent Communication Skills: Strong written and verbal communication skills, with the ability to effectively interact with clients and engineers.
- Organizational Skills: Proactive and highly organized, with the ability to juggle multiple tasks and prioritize responsibilities.
- Technical Skills: Proficient in MS Office, including Excel, and able to learn and adapt to new systems and processes.
As a valued member of our team, you will receive a competitive salary of £23,700 and a range of benefits, including opportunities for growth and development within a supportive and dynamic work environment.
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