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Commercial Relationship Manager

2 months ago

Yate, South Gloucestershire, United Kingdom First Quality Foods Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our team at First Quality Foods. As a key member of our commercial team, you will be responsible for managing and growing a selection of existing accounts, primarily in the UK.

As the primary point of contact for incoming trade enquiries, you will ensure ongoing contact with key customers, including occasional visits as required. You will also be responsible for recording and analyzing purchases, managing forecasting, and maintaining and updating customer databases and records using our CRM system.

Key Responsibilities:

  • Manage and grow a selection of existing accounts, primarily in the UK
  • Point of contact for incoming trade enquiries
  • Ensure ongoing contact with key customers, including occasional visits as required
  • Record and analyze purchases, manage forecasting
  • Maintain and update customer databases and records using our CRM system
  • Organize samples and marketing materials for prospects and customers
  • Manage on-boarding and integration of new accounts
  • Liaise with our operations team to ensure customer accounts are operated satisfactorily
  • Work with our in-house marketing team to execute customer promotions and sales/marketing support
  • Track promotional spending
  • Deal with customer complaints
  • Manage new-line forms and promotional activation forms
  • Manage and action price reviews
  • Attend exhibition stands to represent the company at trade shows in the UK or abroad, as required
  • Provide support to the Key Accounts Manager
  • Other commercial duties as assigned

Requirements

We are looking for a highly organized and customer-focused individual with a good level of sales or marketing experience. You should have high numeracy skills, strong IT skills, particularly in Excel and PowerPoint, as well as experience with CRM and project management software. You should also be comfortable generating and presenting sales and marketing reports.

Competencies

We are looking for a professional with the following competencies:

  • Good spoken and written communication skills
  • Strong administrative skills and discipline
  • A professional manner
  • Self-confident, polite, and diligent
  • Positive 'can-do' attitude and flexible approach
  • Strong team player
  • Ability to prioritize projects and workload, with excellent time management