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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Engineer to join our team in Spalding. As the primary point of contact for IT-related issues, you will provide top-notch support for desktop applications and IT systems across all our UK sites.
Key Responsibilities:- Resolve helpdesk requests swiftly, ensuring high customer satisfaction.
- Oversee daily backup processes and support Microsoft Desktop & Server Operating Systems.
- Monitor and support our Windows 2016 Hyper-V environment and troubleshoot network issues.
- Provide hardware support for desktops, laptops, and various printers, including thermal printers.
- Be ready to respond to out-of-hours support issues, ensuring our systems run smoothly around the clock.
- Assist in planning and relocating IT equipment during different trading periods.
- Proven experience troubleshooting Microsoft desktop operating systems and Office applications.
- Strong knowledge of Office365 administration and management.
- Basic understanding of networking (LAN, WLAN, and WAN infrastructure).
- Ability to troubleshoot networked devices, such as PCs, laptops, and printers.
- Excellent communication skills and a customer-focused approach.
- A competitive salary of £25,000-£30,000 DOE.
- A standard 40-hour week with potential for additional hours during peak periods.
- Out-of-hours support will be required on a rota basis, with an allowance paid for this coverage.
If you are a motivated and skilled IT professional looking for a new challenge, please apply with your CV or email me at [removed URL].