Account Manager

1 month ago

Chelmsford, Essex, United Kingdom Gallagher Full time
About the Role

We are seeking a highly skilled Account Manager to join our Housing Division based out of our Chelmsford office. As a key member of our team, you will be responsible for providing exceptional account servicing support and ensuring effective servicing of client accounts.

Key Responsibilities
  • Provide account servicing support and ensure effective servicing of client accounts
  • Work with experienced Account Managers & Directors to provide outstanding service to our wide range of clients within the commercial space
  • Create documents for new customers, including mid-term adjustments and renewals information
  • Ensure all customer details are recorded accurately and entered on to the system in a timely fashion
  • Obtain renewal terms for customers and explore other options to provide the best available solution
  • Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date
  • Manage insurer and customer queries about their policies
  • Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
  • Deal with account queries and credit control matters, highlighting any concerns
  • Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required
About You

We are looking for a Commercial insurance knowledge holder with a strong customer service focus and outstanding communication and social skills. Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent. You should have experience in working to targets within a regulated, measurable framework and achieving SLA's. You should also be fully proficient in Acturis and eligible to work in the UK.

What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. These include a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. We also offer a defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, and many more benefits.

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