Application Support Specialist

3 weeks ago

Peterborough, Peterborough, United Kingdom Onyx-Conseil Full time
Job Description

Our Client, a leading organization in the industry, is seeking an experienced Application Support Analyst to join their team. The successful candidate will be responsible for providing day-to-day operational support for the Application Portfolio, ensuring the effective use and management of incident, requests, and problems.

Key Responsibilities
  • Provide 2nd and 3rd line support for the application portfolio
  • Monitor application systems, identifying performance trends and taking action when necessary to prevent problems
  • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA
  • Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
  • Provide technical support to the application architect and project services as required for project deliverables
  • Provide test support for new and enhanced systems/applications
  • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place, and that they are appropriately scheduled and approved by CAB, liaising with Change Manager
  • Owns Configuration Management process
  • Responsible for scheduled maintenance and capacity planning
  • Ensure that security, compliance, and legislation are considered in all aspects of the role and associated processes
  • Responsible for the development and maintenance of the data warehouse
  • Run reports and conduct analysis in-line with Business/Management requirements
  • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties
Requirements
  • Proven experience working in 2nd/3rd line support role
  • Experience of working with ITIL processes within an organization, in particular, incident, request, change, and problem management
  • Experience working in a customer-facing technical role
  • Proven experience working with and managing 3rd party suppliers
  • Experience managing assets, both hardware and software

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