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Accommodation Office Team Leader

2 months ago

Manchester, United Kingdom Card Factory Full time
Location:

Urmston

Contracted Hours Available:

10

We are passionate about delivering exceptional customer experiences and are now seeking a skilled Team Leader to join our successful Card Factory family. With a strong focus on operational excellence and customer-centricity, our Team Leaders play a vital role in driving store success.

As a Team Leader, you will support your Store Manager in achieving commercial growth and develop a team culture that prioritizes customer satisfaction. You will lead the team to deliver high standards and exceptional service every day, ensuring a positive experience for our customers.

You will be a passionate advocate for customer-centricity, with a strong ability to demonstrate leadership skills and a positive, forward-thinking approach. You will also be comfortable reviewing store performance data and have a commercially-minded perspective.

Key responsibilities include:

  1. Providing exceptional customer service and driving customer-centricity.
  2. Demonstrating strong leadership skills and ability to motivate the team.
  3. Reviewing store performance data and identifying areas for improvement.
  4. Developing a commercially-minded approach to drive store success.
  5. Ensuring high standards of service and operational excellence.