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Lead Events Coordinator
3 months ago
Company Overview: Searcys is seeking a Lead Events Coordinator to oversee the execution of events while ensuring exceptional service standards across all offerings.
About the Venue: The Honorary Artillery Company is a unique venue, featuring a stunning Grade II listed structure set within a tranquil five-acre garden, conveniently located near major transport links.
Benefits:
- 50% discount at Searcys venues
- Enrollment in the Searcys pension plan
- Up to 38 days of annual leave, depending on the role
- Access to exclusive discounts and a communication platform
- Employee assistance program
- Sales development training
- Enrollment in the Searcys Champagne School
- Complimentary meals during shifts
- Discounts on overnight stays in London
- A day off for your birthday
- A day off to volunteer for a charity of your choice
Position Type: Full Time
Salary: Up to £40,000 per annum
Key Responsibilities:
- Plan, organize, and execute successful operations for events, hospitality, and conference areas in collaboration with department heads.
- Coordinate with marketing, events, and sales teams to deliver services that meet and exceed client expectations.
- Brief the events team on all business aspects and oversee the execution of events, working lunches, and dining experiences.
- Ensure client satisfaction by meeting their requirements and communicating any on-the-day changes to relevant personnel.
- Manage the events team, hospitality manager, and porters, maintaining daily communication regarding business operations and staff delegation.
- Assist in the development of the waiting team, ensuring adherence to operational standards and providing necessary training.
- Conduct ongoing training for staff, ensuring all training is documented in personal files and training matrices.
- Ensure compliance with all legislative and governmental guidelines, including food safety, health and safety, and data protection regulations.
- Provide training to staff to ensure adherence to departmental standards, including agency and casual labor.
- Implement staff induction and mandatory training within the first three months of employment, monitoring performance during probation.
- Monitor departmental standards daily and report any concerns to line managers.
- Collaborate with key personnel in kitchen, events, reception, and AV to ensure consistent food and service quality.
- Ensure staff present themselves professionally and adhere to grooming standards as outlined in the company handbook.
- Address customer complaints effectively and refer unresolved issues to the Deputy General Manager.
- Conduct regular inspections of event areas for maintenance and safety issues, reporting urgent matters to facilities management.
- Adhere to in-house accounting policies and monitor food and beverage control, including bi-monthly stock takes.
- Ensure compliance with cash handling procedures and report discrepancies to the Operations Manager.
- Oversee agency staff, ensuring accurate timesheet completion for payment processing.
- Possess excellent product knowledge in food and beverage.
- Demonstrate experience in managing large-scale events and dinners.
- Exhibit strong business acumen and lead by example with professionalism.
- Possess excellent communication and time management skills.
- Be a supportive team player, financially astute, and possess strong presentation skills.
- Demonstrate experience in team leadership and exceptional customer care skills.
Joining Searcys means becoming part of a prestigious legacy in the hospitality industry, with opportunities to participate in some of London's most notable events while receiving mentorship from experienced colleagues.
At Searcys, you will be part of a rich history and an established reputation, fostering a sense of pride and belonging in your career.