Service Transition Manager
2 months ago
At Freshfields Bruckhaus Deringer, we are seeking a highly skilled Service Transition Manager to join our team. As a key member of our Service Management function, you will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.
Key Responsibilities:- Shape the process and governance around the Service Design and Transition framework.
- Contribute to the Service Design & Transition continuous improvement plan, ensuring that improvement opportunities are formally registered and delivered against agreed timescales.
- Work closely with Key Project Stakeholders, including Product & Service Owners, to suggest, collate, and validate IT Service to deliver business outcomes.
- Produce Service Design Packages that clearly and accurately define service definition, Service Criticality, Support Model, Underpinning Contracts, Support Hours, Staffing, and Supplier Management Processes.
- Work with Architects, Product Owners, Service, and Engineers to understand the changes required to technically implement solutions.
- Deliver Service Transition Activities in line with recognised best practice methodology, managing risk, governance, quality assurance, issue resolution, reporting, and ensuring the successful implementation of service resource skills and processes.
- Interface with 3rd party suppliers, involving agreement, planning, timelines, and quality of deliverables.
- Produce detailed Service Transition plans to manage risks, issues, and dependencies.
- Adhere to relevant escalation processes to escalate resource issues, support issues, delayed project phases, missed deadlines, and other planning issues.
- Ensure commercial project milestones are agreed and published, and that invoices are raised with reference to these dates and/or on completion of deliverables.
- Ensure the Service Design is mapped out with consideration to the existing operating model to determine any gaps and changes/additions which may be required.
- Ensure products and services delivered within Service Transition are within time and budget constraints and meet the required level of quality.
- Monitor the project, ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented.
- Produce support models and all required documentation for project delivery in line with the process.
- Review the outcomes of the Service Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality, and customer satisfaction.
- Own the end-to-end delivery of Service Design and Transition activities for projects.
- Ensure effective warranty and early life management for project deliveries to Live Service.
- Forward-thinking and detailed and passionate Service Management professional.
- Process improvement skills.
- Experience of Customer Insight practices, e.g. Voice of the Customer.
- Experience in developing insight from a variety of data sources, including those created by other teams, such as data analysis and external research.
- Experience of assimilating fact-based evidence and recommendation into effective output.
- Excellent analytical, problem-solving, and influencing skills.
- Major Incident Management experience.
- Experience in holding supplier/service reviews with external vendors.
- Strong ITIL Experience (Foundation level minimum) and Service Management principle understanding.
- Applies structured thinking and logical reasoning.
- Collaborative, professional, accountable, and trustworthy.
- Passion for customer excellence.
- Ability to translate analysis into insights.
- Fosters strong connections and works in collaboration with other teams & departments.
- Knowledge of systems and relevant software applications (ITSM toolsets – ideally ServiceNow).
- Service Management process and lifecycle management - previous experience with Service Management communication and interaction channels.
- Knowledge of modern approaches to Service Management, including automation.
- Proven skills in matrix management.
- Highly dynamic approach to task management.
- Able to present at all levels, able to communicate technical findings to non-technical audience in an engaging manner.
- Ensuring stakeholders and contributors are involved across the change management process, gaining sign-off at regular touchpoints.
- Excellent communication skills, written and verbal.
- Empathetic - Views from a customer perspective.
- Ability to influence outside of specific area of management, demonstrating the value and encouraging collaboration.
- Can generate solutions from complex problems.
- Excellent facilitation ability.
- Sound commercial acumen.
- Decisive and calm in a crisis.
We are an equal opportunities employer and all applications received by the firm will be considered based on their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.
We are a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
-
Service Transition Manager
3 weeks ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Summary:The Service Transition Manager will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.Key Responsibilities:Help shape the process and governance around the Service Design and Transition framework.Contribute...
-
Service Transition Manager
2 months ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Title: Service Transition ManagerAt Freshfields Bruckhaus Deringer, we are seeking a highly skilled Service Transition Manager to join our team. As a key member of our Service Management function, you will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver...
-
Service Transition Manager
2 months ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Title: Service Transition ManagerAt Freshfields Bruckhaus Deringer, we are seeking a highly skilled Service Transition Manager to join our team. As a key member of our Service Management function, you will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver...
-
IT Service Transition Manager
4 weeks ago
Manchester, United Kingdom Futures Full timeService Introduction OfficerWe are seeking a skilled Service Introduction Officer to play a key role in IT service management and transition. This role offers a unique blend of challenge and development for those passionate about IT project management.Key Responsibilities:Manage and coordinate the introduction of new IT services, ensuring they are fully...
-
IT Service Transition Manager
4 weeks ago
Manchester, United Kingdom Futures Full timeService Introduction OfficerWe are seeking a skilled Service Introduction Officer to play a key role in IT service management and transition. This role offers a unique blend of challenge and development for those passionate about IT project management.Key Responsibilities:Manage and coordinate the introduction of new IT services, ensuring they are fully...
-
IT Service Transition Manager
3 weeks ago
Manchester, United Kingdom Futures Full timeWe are seeking a skilled IT Service Transition Manager to join our team at Futures. As a key member of our IT service management team, you will play a crucial role in ensuring the seamless integration of new IT services into live environments.Key Responsibilities:Manage and coordinate the introduction of new IT services, ensuring they are fully tested,...
-
IT Service Transition Manager
1 month ago
Manchester, United Kingdom Futures Full timeService Introduction OfficerWe are seeking a skilled Service Introduction Officer to play a key role in IT service management and transition. This is a fantastic opportunity for someone passionate about IT project management to join our team at Futures.Key Responsibilities:Manage and coordinate the introduction of new IT services, ensuring they are fully...
-
IT Service Transition Manager
1 month ago
Manchester, United Kingdom Futures Full timeService Introduction OfficerWe are seeking a skilled Service Introduction Officer to play a key role in IT service management and transition. This is a fantastic opportunity for someone passionate about IT project management to join our team at Futures.Key Responsibilities:Manage and coordinate the introduction of new IT services, ensuring they are fully...
-
Service Transition Manager
2 months ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Title: Service Transition ManagerAt Freshfields Bruckhaus Deringer, we are seeking a highly skilled Service Transition Manager to join our team. As a key member of our Service Management function, you will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver...
-
Service Transition Manager
2 months ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Title: Service Transition ManagerAt Freshfields Bruckhaus Deringer, we are seeking a highly skilled Service Transition Manager to join our team. As a key member of our Service Management function, you will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver...
-
IT Service Transition Manager
3 weeks ago
Greater Manchester, United Kingdom Permanent Futures Ltd Full timeWe are seeking a skilled IT Service Transition Manager to join our team at Permanent Futures Ltd. This role offers a unique opportunity to play a key role in IT service management and transition.Key Responsibilities:Manage the seamless integration of new IT services into live environmentsCollaborate with project managers, technical teams, and third-party...
-
IT Service Transition Manager
4 weeks ago
Manchester, United Kingdom Futures Full timeJoin Our Team as a Service Introduction OfficerWe are seeking a highly skilled Service Introduction Officer to play a key role in IT service management and transition. As a member of our team, you will be responsible for managing the seamless integration of new IT services into live environments.About the RoleThis is an exciting opportunity for someone...
-
IT Service Transition Manager
4 weeks ago
Manchester, United Kingdom Futures Full timeJoin Our Team as a Service Introduction OfficerWe are seeking a highly skilled Service Introduction Officer to play a key role in IT service management and transition. As a member of our team, you will be responsible for managing the seamless integration of new IT services into live environments.About the RoleThis is an exciting opportunity for someone...
-
IT Service Transition Manager
3 weeks ago
Greater Manchester, United Kingdom Permanent Futures Ltd Full timeService Introduction and Transition SpecialistWe are seeking a highly skilled Service Introduction and Transition Specialist to join our team at Permanent Futures Ltd. This is a key role in IT service management, and we are looking for someone who is passionate about IT project management and has experience in managing the transition from project to live...
-
Service Transition Manager
3 weeks ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeJob Summary:The Service Transition Manager will be responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.Key Responsibilities:Help shape the process and governance around the Service Design and Transition framework.Contribute...
-
Service Transition Manager
5 months ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeRole summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview: Manchester The Freshfields Global Centre provides both business and legal services to...
-
IT Service Transition Manager
1 month ago
Greater Manchester, United Kingdom Permanent Futures Ltd Full timeJoin Our Team as a Service Introduction OfficerWe are seeking a highly skilled Service Introduction Officer to play a key role in IT service management and transition. As a member of our team, you will be responsible for managing the seamless integration of new IT services into live environments.Key Responsibilities:Manage and coordinate the introduction of...
-
IT Service Transition Manager
1 month ago
Greater Manchester, United Kingdom Permanent Futures Ltd Full timeJoin Our Team as a Service Introduction OfficerWe are seeking a highly skilled Service Introduction Officer to play a key role in IT service management and transition. As a member of our team, you will be responsible for managing the seamless integration of new IT services into live environments.Key Responsibilities:Manage and coordinate the introduction of...
-
Service Transition Manager
7 days ago
Manchester, United Kingdom Permanent Futures Full timeService Introduction OfficerWe are looking for a skilled Service Introduction Officer to manage the integration of new IT services into live environments.This role offers a salary of £28k-£30k, an 18% pension, and a hybrid working arrangement (3 days in Manchester), making it an attractive opportunity for those passionate about IT project management.In...
-
Head of Service Design
5 months ago
Manchester, United Kingdom Pertemps Network Group Full time**Head of Service Design & Transition**: - 2161048371 Applicants **Competitive** - Full Time**Permanent** **Manchester, Greater Manchester** **IT** **Job Description**: - We have an excellent permanent job opportunity for a Head of IT Design and IT Transition to oversee the design, transition and assurance processes within our client’s IT. - The role...
