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Customer Service Specialist

3 months ago

Welwyn Garden City, United Kingdom Jobheron Full time

Position Overview

A dedicated and enthusiastic Customer Service Specialist is sought to become part of a prominent IT services and technology consultancy.

In this role, you will be tasked with managing customer inquiries, delivering outstanding service, and ensuring effective communication with clients.

This position is office-based, requiring full-time commitment for one of their esteemed clients, with a schedule of 37.5 hours per week, primarily Monday to Friday, from 8 am to 8 pm, and Saturdays from 10 am to 6 pm.

Career Advancement

This opportunity presents a pathway for professional growth within a well-respected organization.

About the Organization

With over 15 years of expertise, the organization specializes in IT services and technology consulting, assisting clients in achieving their business objectives. The company has expanded its presence internationally, with offices in various countries, and is currently in search of Customer Service Specialists to enhance their operations.

The organization values its workforce and fosters a collaborative and dynamic environment where all team members can excel.

Key Responsibilities:

  • Responding to incoming calls from clients
  • Conducting outbound calls
  • Addressing and resolving customer emails
  • Understanding customer needs and providing effective solutions
  • Managing and addressing customer complaints
  • Promoting products and processing customer orders
  • Collaborating with internal teams to achieve first-contact resolution
  • Providing detailed product and service information
  • Handling escalations from team members

This role is ideal for candidates with experience in similar positions, including Customer Service Manager, Customer Operations Manager, Call Centre Operations Manager, Customer Experience Manager, and related roles.

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