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Care Team Leader

2 months ago

Truro, Cornwall, United Kingdom Helping Hands Full time
About the Role

We are seeking a highly skilled and experienced Field Care Supervisor to join our team at Helping Hands. As a key member of our care team, you will play a vital role in supporting the development and growth of our care assistants, ensuring they receive the highest standard of training and support.

Your primary responsibility will be to provide coaching and guidance to new care assistants, helping them to develop the skills and confidence they need to deliver exceptional care to our customers. You will also be responsible for supporting the office team with recruitment, compliance, and customer reviews.

In addition to your coaching and support role, you will be required to undertake 20 hours of field care supervision and 20 hours of care. This will give you the opportunity to work closely with our care assistants and customers, gaining a deeper understanding of their needs and preferences.

Main Responsibilities
  • Develop and implement training programs for new care assistants
  • Provide coaching and guidance to care assistants to ensure they meet the highest standards of care
  • Support the office team with recruitment, compliance, and customer reviews
  • Conduct regular spot checks and supervisions with care assistants
  • Meet with customers to review care plans and ensure their needs are being met
What We Offer

As a Field Care Supervisor with Helping Hands, you will enjoy a range of benefits, including:

  • 23 days annual leave + Bank Holidays
  • Eligibility to apply for a Blue Light Card
  • Employee Assistance Programme

We are proud to be recognized as one of the UK's Best Places to Work, and we are committed to providing our employees with a positive and supportive work environment. If you are a motivated and experienced care professional looking for a new challenge, we would love to hear from you.