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Front of House Team Member

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

Job Title: Front of House

Job Summary:

We are seeking a highly organized and customer-focused individual to join our Front of House team as a Front of House Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, handling member check-ins, bookings, and inquiries, and maintaining the reception area and lounge spaces.

Key Responsibilities:

  • Provide friendly and professional service to members and guests, ensuring a welcoming and valued experience.
  • Handle member check-ins, bookings, and inquiries efficiently and accurately, using our booking systems and handling payments.
  • Maintain the reception area and lounge spaces, ensuring they are clean, organized, and inviting.
  • Assist with membership sign-ups and renewals, providing information and guidance on membership options.
  • Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
  • Coordinate with other departments to ensure smooth operations and a seamless experience for members.
  • Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
  • Assist in promoting club events, classes, and services to enhance member engagement and participation.
  • Ensure compliance with all health and safety regulations, maintaining a safe environment for all.

Requirements:

  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • A passion for providing excellent customer service and creating a welcoming environment.
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Highly organized with the ability to multitask and manage time effectively.
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Basic administrative skills, including familiarity with booking systems and handling payments.
  • A team player with a positive attitude and a willingness to help wherever needed.
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.

About Us:

Frasers Group is a dynamic and forward-thinking organization that values innovation, teamwork, and customer satisfaction. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.