Customer Service Representative
20 hours ago
Customer Service Operative Wanted In Lutterworth
We are seeking a skilled Customer Service Operative to join our team at Logistics People.
Location: Lutterworth, Great Britain
Working Hours:
- Monday - Friday 06:00 - 14:00 Shifts Available
Pay rate: £12.35 P/hr
Position: Customer Service Operative
As a Customer Service Operative for Logistics People, your role will consist of various duties including but not limited to:
- Recording and communication of delivery incidents
- Ensure customer and client queries; dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer
- Ensure customer/client reports are accurate and communicated in accordance with agreed timeframes
- Ensure customer/client non-conformance is properly recorded and fed back to the client and corrective action taken
- Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client
- Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business
- Ensure all ISO requirements are fully satisfied and complied with
- Support the Ambient Customer Service team in delivering exceptional customer service
Key Responsibilities:
- Provide timely and effective communication to customers and clients
- Resolve customer and client queries in a professional and courteous manner
- Ensure accurate and timely reporting of customer and client issues
- Support the development and implementation of process improvements
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Apply Now:
Please submit your application, including your CV and a cover letter, to [insert contact information].
We look forward to hearing from you
Language: English
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