Customer Service Representative
2 weeks ago
Avantor is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing internal account relationships with our key customers, resolving customer inquiries, and providing exceptional customer service.
Key Responsibilities- Manage internal account relationships with key customers to ensure timely and effective resolution of customer inquiries.
- Provide exceptional customer service through proactive communication, issue resolution, and follow-up.
- Collaborate with the sales team to address customer concerns and pricing issues.
- Identify opportunities for process improvements and make recommendations to enhance customer experience.
- Meet performance metrics such as schedule adherence, productivity, and quality standards.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Strong problem-solving skills and attention to detail.
- Experience in customer relationship management and customer service.
- Proficient in Microsoft Word and Excel.
- Ability to work collaboratively with cross-functional teams.
Avantor offers a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.
Why Avantor?At Avantor, we are committed to helping our employees achieve their career goals and make a meaningful impact in the lives of our customers. We offer a diverse and inclusive work environment, opportunities for career growth and development, and a competitive compensation package.
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Lutterworth, Leicestershire, United Kingdom Avantor Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Avantor, you will be responsible for delivering exceptional customer service and support to our key customers. Your primary focus will be on internal account management, ensuring timely and effective resolution of customer queries and...
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