Service Operations Supervisor
3 weeks ago
Working Hours: Monday - Friday 8:00am - 5:30pm (Saturday mornings on a rotating basis)
Perrys is a prominent automotive dealership group with a wide network of branches throughout the UK, representing esteemed car manufacturers such as Ford, Kia, Mazda, and Vauxhall.
Benefits of the Service Supervisor Role:
- Contemporary and secure working environment
- Attractive salary with performance-related bonuses
- Ongoing training and professional development
- Increased annual leave entitlement
- Corporate employee discounts
- Cycle to work initiative
- Recognition for long service
- Prepare the team for customer service appointments
- Effectively resolve customer inquiries and concerns
- Lead and mentor the Aftersales Advisors team, offering guidance and constructive feedback
- Support the Service Centre in the absence of the Service Manager
- Maintain comprehensive records of customer interactions
- Ensure precise and detailed job card documentation
- Provide timely updates to customers regarding their service status
- Previous experience in the automotive industry
- Consistent employment history
- At least 2 years of experience in a Service Advisor or Supervisor role
- Familiarity with dealership management systems
- Personable and professional demeanor with a strong customer service focus
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