Airport Lounge Host

3 weeks ago

Inverness, Highland, United Kingdom Swissport Full time

About the Role

We are seeking a highly skilled and enthusiastic Airport Lounge Host to join our team at Swissport. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome, relaxed, and energized.

Responsibilities

  • Provide a warm and friendly welcome to guests, ensuring a seamless check-in process and setting the tone for their experience.
  • Manage capacity at peak times to maximize guest throughput and ensure a smooth operation.
  • Work collaboratively with the team to maintain high standards of cleanliness and organization throughout the lounge.
  • Engage with guests, respond to their queries, and provide exceptional customer service.
  • Assist with food and beverage preparation, presentation, and service, ensuring that all offerings are continually available and well-presented.
  • Restock supplies, maintain inventory, and adhere to waste management procedures.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Background in hospitality or customer service with high levels of customer interaction.
  • Excellent communication skills, written and verbal.
  • Good numerical skills with a keen eye for attention to detail.
  • Computer literate, including using payment machines and Microsoft Office.
  • Ability to work as part of a team or be self-motivated to complete tasks.
  • Ability to follow processes and procedures and apply flexibility when required.
  • Additional languages desirable.
  • Flexible to work shifts covering 0330 – 2100, 7 days a week.
  • MUST BE ABLE TO DRIVE AND HAVE OWN VEHICLE.

Benefits

  • Free parking while at work.
  • Industry-recognized food safety training and qualifications to FSA L2.
  • Free meals and drinks during shifts.
  • Uniform provided.
  • Swissport pension scheme with ability to self-contribute.
  • 24-hour employee assistance program.
  • Discounted retail within the airport.
  • Discounted access to Aspire lounge network for family and friends.
  • Potential for placements to other Aspire Lounges within the UK.

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