Customer Success Specialist
3 weeks ago
At LivGreen Futures Limited, we are a rapidly expanding retrofit expert, dedicated to enhancing living standards and fostering a sustainable environment. We serve as a comprehensive resource for both social and private landlords in executing high-quality retrofit initiatives. Our focus is on collaboration, effectiveness, and providing outstanding service to our clientele. LivGreen is proud of our vibrant and enthusiastic team culture.
We are currently seeking a Client Relationship Manager to become an integral part of our sales team, responsible for nurturing client relationships from the moment contracts are signed until project completion. You will serve as the primary point of contact for clients, offering solutions to challenges, guidance, and professional advice. Additionally, you will work on developing substantial, long-term contracts in collaboration with our technical field sales consultant and various departments within the organization.
Compensation and Perks
- Competitive base salary based on experience
- Incentive structure that includes personal and team bonuses
- 30 days of annual leave, inclusive of public holidays
- Complimentary onsite parking
- Modern office environment
- Opportunity to contribute to a rapidly growing, sustainable startup
Your Responsibilities:
- Engaging with clients through virtual meetings to foster relationships, identify challenges, and provide support throughout the project lifecycle.
- Establishing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Regularly reporting to management regarding personal and company sales performance.
- Collaborating with our Technical Building Consultants to deliver optimal solutions for our clients.
- Staying informed on relevant legislation to enhance your understanding of the company's offerings.
- Managing and overseeing the company’s CRM system and sales lead software.
- Aiming to meet challenging yet attainable KPIs.
- Experience in a sales-oriented role is essential as you will be working towards your KPIs.
What We Seek:
- Exceptional communication and teamwork abilities
- Self-motivated and confident individuals
- Positive mindset
- Strong attention to detail and organizational skills
- Previous experience in business development is preferred
- Excellent listening capabilities
LivGreen Futures Limited is committed to diversity and equality. We welcome applications from all segments of society and are open to discussing reasonable adjustments or additional arrangements to support your application.
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