Lead Customer Experience Transformation
2 weeks ago
Curve's Mission: Simplifying your finances to empower you to live a fulfilling life.
We believe in putting your financial well-being at your fingertips, providing tools and insights to make informed decisions about spending, saving, and managing your money. Our innovative platform allows you to seamlessly control all your accounts, track your financial behavior, and safeguard yourself against fraud.
About the Role: VP of Customer ExperienceWe are seeking a visionary leader to spearhead our customer experience transformation. As the VP of Customer Experience, you will play a pivotal role in shaping the future of how we interact with our customers, ensuring every interaction is delightful and impactful.
Key Responsibilities:- Develop and Execute a Customer-Centric Strategy: Craft a comprehensive customer experience strategy across all channels (phone, email, chat, etc.) that aligns with Curve's mission and values.
- Enhance the Customer Journey: Identify opportunities to optimize the customer journey at every touchpoint, ensuring a seamless and positive experience.
- Foster a Culture of Customer Obsession: Cultivate a company-wide culture that prioritizes customer satisfaction and empowers employees to go above and beyond.
- Leverage Technology for Excellence: Utilize cutting-edge customer experience technology and tools to streamline processes, personalize interactions, and gather valuable insights.
- Drive Continuous Improvement: Implement data-driven strategies to measure, analyze, and improve the effectiveness of our customer experience initiatives.
- Proven track record of success in leading and transforming customer experience within a dynamic technology company.
- Deep understanding of customer journey mapping, service design principles, and best practices for delivering exceptional customer experiences.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication, interpersonal, and presentation skills with the ability to influence stakeholders at all levels.
- Passion for innovation and a commitment to staying ahead of emerging trends in the customer experience landscape.
If you are a passionate and results-oriented leader who thrives in a fast-paced environment and is dedicated to creating exceptional customer experiences, we encourage you to apply.
-
Customer Experience Transformation Lead
3 days ago
London, Greater London, United Kingdom DS Smith Full timeAbout DS SmithDS Smith is a leading provider of sustainable fibre-based packaging solutions worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors, including e-commerce, and are committed to leading the transition to a circular economy. Our goal is to deliver more circular solutions for our...
-
Customer Experience Transformation Lead
3 days ago
London, Greater London, United Kingdom DS Smith Full timeAbout DS SmithDS Smith is a leading provider of sustainable fibre-based packaging solutions worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors, including e-commerce, and are committed to leading the transition to a circular economy. Our goal is to deliver more circular solutions for our...
-
Lead Researcher
3 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob DescriptionJob Title: Lead Researcher - Transformation UnitJob Summary:We are seeking a highly skilled and experienced Lead Researcher to join our Transformation Unit. The successful candidate will be responsible for leading research activities, collaborating with the research team, and promoting our research in the NHS.Key Responsibilities:Lead research...
-
Lead Researcher
4 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob DescriptionJob Title: Lead Researcher - Transformation UnitJob Summary:We are seeking a highly skilled and experienced Lead Researcher to join our Transformation Unit. The successful candidate will be responsible for leading research activities, collaborating with the research team, and promoting our research in the NHS.Key Responsibilities:Lead research...
-
Lead Researcher
18 hours ago
London, Greater London, United Kingdom Transformation Unit Full timeJob DescriptionJob Title: Lead Researcher - Transformation UnitJob Summary:We are seeking a highly skilled and experienced Lead Researcher to join our Transformation Unit. The successful candidate will be responsible for leading research activities, collaborating with the research team, and promoting our research in the NHS.Key Responsibilities:Lead research...
-
Lead Researcher
16 hours ago
London, Greater London, United Kingdom Transformation Unit Full timeJob DescriptionJob Title: Lead Researcher - Transformation UnitJob Summary:We are seeking a highly skilled and experienced Lead Researcher to join our Transformation Unit. The successful candidate will be responsible for leading research activities, collaborating with the research team, and promoting our research in the NHS.Key Responsibilities:Lead research...
-
London, Greater London, United Kingdom DS Smith Full timeAbout DS SmithDS Smith is a leading provider of sustainable fibre-based packaging solutions, supported by recycling and papermaking operations. We play a critical role in the value chain across sectors, including FMCG and e-commerce, and are committed to leading the transition to a circular economy. Our goal is to deliver more circular and innovative...
-
London, Greater London, United Kingdom DS Smith Full timeAbout DS SmithDS Smith is a leading provider of sustainable fibre-based packaging solutions, supported by recycling and papermaking operations. We play a critical role in the value chain across sectors, including FMCG and e-commerce, and are committed to leading the transition to a circular economy. Our goal is to deliver more circular and innovative...
-
Transformation Unit Clinical Lead
5 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob SummaryWe are seeking an experienced and skilled Advanced Nurse to join our Transformation Unit as a Senior Nursing Specialist. The successful candidate will lead ward rounds, manage patient care, and develop and run nurse-led clinics.Key ResponsibilitiesCo-ordinate the provision of specialist services to patients, both within the hospital and/or in the...
-
Transformation Unit Clinical Lead
3 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob SummaryWe are seeking an experienced and skilled Advanced Nurse to join our Transformation Unit as a Senior Nursing Specialist. The successful candidate will lead ward rounds, manage patient care, and develop and run nurse-led clinics.Key ResponsibilitiesCo-ordinate the provision of specialist services to patients, both within the hospital and/or in the...
-
Customer Experience Transformation Leader
2 weeks ago
London, Greater London, United Kingdom DS Smith Full timeAbout DS Smith DS Smith is a global leader in sustainable packaging solutions, committed to providing innovative and eco-friendly products that meet the evolving needs of our customers. Role Overview We are seeking a highly motivated and experienced CX Change Manager to play a pivotal role in shaping the future of customer experience within our...
-
Customer Experience Transformation Leader
3 days ago
London, Greater London, United Kingdom DS Smith Full timeAbout DS Smith DS Smith is a global leader in sustainable packaging solutions, committed to providing innovative and eco-friendly products that meet the evolving needs of our customers. Role Overview We are seeking a highly motivated and experienced CX Change Manager to play a pivotal role in shaping the future of customer experience within our...
-
Transformation and Inclusion Strategist
4 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob DescriptionJob Title: Transformation and Inclusion StrategistJob Reference: Transformation UnitLocation: West London NHS TrustJob Type: Full-timeSalary: CompetitiveJob Description:The Transformation Unit at West London NHS Trust is seeking a highly skilled Transformation and Inclusion Strategist to join our team. As a key member of our organization, you...
-
Transformation Unit Senior Leadership Role
10 hours ago
London, Greater London, United Kingdom Transformation Unit Full timeJob Title: Transformation Unit Senior Leadership RoleJob Type: Full-timeLocation: Transformation UnitJob Description:About the RoleWe are seeking a highly skilled and experienced Senior Leadership professional to join our Transformation Unit as a Senior Leadership Role. The successful candidate will be responsible for leading and managing a team of...
-
Transformation Unit Senior Leadership Role
14 hours ago
London, Greater London, United Kingdom Transformation Unit Full timeJob Title: Transformation Unit Senior Leadership RoleJob Type: Full-timeLocation: Transformation UnitJob Description:About the RoleWe are seeking a highly skilled and experienced Senior Leadership professional to join our Transformation Unit as a Senior Leadership Role. The successful candidate will be responsible for leading and managing a team of...
-
London, Greater London, United Kingdom Capgemini Invent Full timeAbout the RoleWe are seeking a highly experienced Senior Consultant to join our team at Capgemini Invent. As a Senior Consultant, you will play a key role in helping our clients in the Energy and Utilities sector to shape, guide, and deliver customer transformation programs.Key ResponsibilitiesHelp clients identify, map, and improve customer journeys to...
-
London, Greater London, United Kingdom Capgemini Invent Full timeAbout the RoleWe are seeking a highly experienced Senior Consultant to join our team at Capgemini Invent. As a Senior Consultant, you will play a key role in helping our clients in the Energy and Utilities sector to shape, guide, and deliver customer transformation programs.Key ResponsibilitiesHelp clients identify, map, and improve customer journeys to...
-
Transformation Unit Executive Assistant
11 hours ago
London, Greater London, United Kingdom Transformation Unit Full timeJob OverviewWe are seeking an exceptional Executive Assistant to join our Transformation Unit at Guy's and St Thomas' NHS Foundation Trust. The successful candidate will have previous experience as a PA at executive level and have excellent organisational skills, ability to manage complex priorities, a high level of competency in using Microsoft Office and...
-
Senior Staff Nurse
4 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob Title: Senior Staff Nurse - Transformation UnitWe are seeking an experienced and skilled Senior Staff Nurse to join our Transformation Unit team. As a Senior Staff Nurse, you will play a key role in providing high-quality patient care and contributing to the development of our nursing team.Key Responsibilities:Provide expert nursing care to patients with...
-
Senior Staff Nurse
3 days ago
London, Greater London, United Kingdom Transformation Unit Full timeJob Title: Senior Staff Nurse - Transformation UnitWe are seeking an experienced and skilled Senior Staff Nurse to join our Transformation Unit team. As a Senior Staff Nurse, you will play a key role in providing high-quality patient care and contributing to the development of our nursing team.Key Responsibilities:Provide expert nursing care to patients with...
