Billing Specialist

6 days ago


Antrim, United Kingdom firmus energy Full time
About the Role

We are seeking a highly skilled Billing Specialist to join our team at firmus energy. As a key member of our Billing Department, you will be responsible for providing exceptional customer service to our contract customers, ensuring accurate and timely billing, and leading the production of industrial and commercial contract bills for gas customers.

Key Responsibilities:

  1. Ensure contract customers are billed accurately and in a timely manner
  2. Conduct regular bill audits to ensure accuracy and quality of information sent to customers
  3. Maintenance of billing audits and supply margins
  4. Assist Credit Control Department with payment issues and the resolution of disputes
  5. Update and maintain contract information including pricing data and pass through charges
  6. Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner
  7. Become conversant with market documentation and licence conditions
  8. First point of contact for Contract Account Managers to discuss customer billing requirements
  9. Process siteworks for commercial customers and generate sundry invoices
  10. Respond to the needs of contract customers, ensuring a high standard of service is delivered
  11. Provide consumption reports to internal and external customers upon request
  12. Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings
  13. Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated
  14. Assist with tariff reviews, documenting system requirements, test scripts and executing system testing
  15. Undertake any additional duties as required by the Billing Manager

Requirements:

  • Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
  • Previous experience in a billing role or analytical role
  • Previous experience resolving customer/client queries
  • Proficient in the use of MS Excel
  • Self-motivated, with an ability to work independently
  • Ability to process large volumes of information quickly and accurately
  • Ability to deal with a heavy workload in a demanding environment
  • Strong interpersonal skills with a proven ability to develop productive cross-departmental relationships
  • Excellent problem solving skills

About firmus energy:

We are an award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005, we have a key role to play in the decarbonisation targets set for net zero by 2050. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff. We care about our people, the environment, and the communities we work in and we have fun too. Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy?


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