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Support Advisor

2 months ago

Dorchester, Dorset, United Kingdom Magna Housing Limited Full time

About the Role

Magna Housing Limited is seeking a highly skilled and compassionate Support Advisor to join our team. As a Support Advisor, you will play a vital role in supporting our customers to maintain their tenancy and improve their overall wellbeing.

Key Responsibilities

  • Provide budgetary advice and assistance with form completion to help customers maximise their income.
  • Work directly with residents to help them achieve their goals, including hands-on practical support around cleaning, de-cluttering, and additional help to gain education and employment.
  • Consult with other agencies and maintain accurate records.

Requirements

  • Experience of working with vulnerable adults with support needs.
  • Ability to work well under pressure and prioritise tasks effectively.
  • Effective communication and decision-making skills.
  • Flexible approach to work and excellent ICT and record-keeping skills.
  • Ideal candidate will have experience of multi-agency working and be prepared to undertake training around mental health, hoarding, safeguarding, and providing support with an outcome-based service.
  • Full driving license and use of a vehicle.

What We Offer

  • 25 days holiday (rising to 30 days after 5 years' service).
  • Pension matched up to 8%.
  • Employee assistance & health care cash plan.
  • Learning and development opportunities.
  • Discounts on entertainment, high street shops, and grocery shopping.
  • Wellbeing portal.
  • Colleague Voice.

About Us

Magna Housing Limited is a leading provider of housing services, committed to creating great homes together. We are seeking creative, aspirational, and talented individuals to join our fast-paced, adaptable, and highly collaborative environment.