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Operational Risk Manager
2 months ago
Operational Risk Manager
£80,000 - £90,000 + excellent bonus scheme + 30 days holiday + 4 weeks digital nomad policy + 8% pension.
Located in a prestigious area of West London.
Full-time office-based position.
Become a part of one of the UK's rapidly expanding and award-winning financial institutions.
Role Overview
In this dynamic and newly established position, you will spearhead the execution of the Bank's strategic initiatives, ensuring alignment with industry standards and regulatory requirements, focusing on Incident Management, Operational Resilience, and Business Continuity. This diverse role is ideal for a proactive individual who thrives in hands-on environments and enjoys engaging with a broad spectrum of stakeholders.
As the Operational Risk Manager, your responsibilities will include:
- Acquiring an in-depth understanding of the business sectors that influence customer outcomes.
- Identifying potential risks proactively and formulating remediation and mitigation strategies.
- Coordinating responses to issues and incidents to minimize impact on customers and stakeholders, ensuring prompt restoration of service operations.
- Acting as the primary escalation point for incidents, evaluating reported issues while assessing their impact and urgency.
- Establishing standards for Operational Resilience to maintain disruption within acceptable limits for critical business services, supported by specific outcomes and risk metrics.
- Creating an effective Business Continuity and crisis management framework, developing and implementing Business Impact Assessments (BIA) and Business Continuity Plans (BCP), and embedding governance, roles, and responsibilities.
In this role, you will be expected to...
- Ensure that deliverables comply with current and forthcoming regulations and the latest developments in the financial services sector.
- Prioritize critical tasks by understanding essential business services and identifying those that pose significant risks.
- Execute the Bank's Operational Resilience strategy to prevent, adapt, respond to, recover from, and learn from operational disruptions.
- Gather relevant information to determine the necessity of declaring an incident and classify its severity.
- Enhance Business Continuity by designing, developing, and implementing plans that meet requirements, policies, frameworks, and best practices, such as ISO22301.
- Provide oversight through effective governance and monitoring of controls and practices.
- Foster a positive culture across the Bank and integrate it into everyday operations.
- Support teams throughout the Bank and define shared responsibilities.
- Develop and test incident response protocols.
- Lead testing initiatives, identifying weaknesses and areas for enhancement.
- Deliver monthly and ad hoc management information as required for management and risk committees.
- Communicate with stakeholders to provide updates on compliance status and delivery plans.
- Collaborate closely with outsourced service providers to implement recovery and resolution strategies.
- After incidents, analyze and report on root causes, ensuring lessons learned contribute to ongoing improvements.
Required Skills and Experience:
- Hands-on experience in incident response and management, operational resilience, and business continuity roles.
- Proven knowledge of industry regulations and international standards, including PS21/3, PS6/21, and ISO22301.
- Familiarity with ITIL Incident and Problem management practices.
- Demonstrated experience in managing Major Incidents and Crisis Management.
- Established track record in developing business continuity deliverables, including BIAs and BCPs.
- Ability to lead and influence rapid response teams during crises.
- Working knowledge of cloud service providers and key technologies, such as Amazon AWS and Microsoft Azure.
- Experience in Outsourcing and third-party risk management.
- Project management and planning capabilities.
- High energy, enthusiasm, and a proactive mindset.
- Excellent communication skills at all levels, with strong writing abilities.
- Analytical skills to interpret data and identify emerging risks and trends.
- Detail-oriented with the ability to prioritize effectively in time-sensitive situations.
- Collaborative and considerate working style.
- Experience in stakeholder management.
- Ability to remain calm and composed in high-pressure situations.