Digital Services Manager

6 days ago

Hastings, East Sussex, United Kingdom Department for Transport Full time
Job Description

**Role Summary**

We are seeking an experienced Digital Services Manager to join our team at the Department for Transport. As a key member of our Digital Services Team, you will be responsible for leading and providing support for one or more IT services or products, ensuring that all processes are carried out to ITIL standards.

Key Responsibilities

  • Manage the day-to-day delivery of, and provision of support (including technical support & Incident management) for, one or more products or services in their area of responsibility.
  • Support the Senior Service Manager Digital Workplace in the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos.
  • Act as Transition Manager to one or more Projects to ensure smooth transition of new products and services into live, assuring Transition documentation and final certification are complete and ready for go-live.
  • Manage relationships with digital, data and technology internal and external suppliers in their own area of responsibility.
  • Provide input to the business continuity and disaster recovery plans in the context of the products and services in their area.
  • Continuously build and develop the required skills and capabilities of people within their own area.

Person Specification

  • Experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles.
  • Good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences.
  • Ability to gain rapport quickly and build effective working relationships.
  • Experience of Managing an ITSM environment and an understanding of ITSM tools and their use in an ITIL environment.
  • Ability to understand service from a customer point of view.
  • Contributing to the development of documented and automated process, ensuring that the customer experience is prioritised.

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