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Complaints Resolution Team Lead

2 months ago

London, Greater London, United Kingdom Red Personnel Full time
Job Description

Location: Flexible working arrangements available

Pay Rate: £23.08/hr PAYE, £28.75/hr Umbrella

We are seeking a skilled Complaints Resolution Team Leader to lead a dedicated team focused on managing complaints at stage one or stage two. This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring their concerns are addressed promptly and fairly.

Key Responsibilities:

  • Lead a team of complaint handlers to ensure effective management of complaints at stage one or stage two.
  • Develop and implement strategies to improve complaint handling processes and procedures.
  • Collaborate with other teams to ensure a seamless customer experience.

Requirements:
  • Proven experience in complaint handling or a related field.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.

About Red Personnel:

We are a leading provider of recruitment services, dedicated to helping our clients find the best talent for their businesses. We pride ourselves on our commitment to excellence and our ability to deliver results-driven solutions.