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Service Manager
2 months ago
Pybus Recruitment Ltd is seeking a highly skilled and experienced Service / Reception Manager to join our team in the Aftersales Department. As a key member of our team, you will be responsible for leading and inspiring a dedicated team, ensuring the seamless operation of parts and service processes.
About the Role:This is a dynamic and rewarding role that offers a unique chance to make a significant impact in the Aftersales Department. You will be responsible for maintaining high performance standards within the parts and service teams, recruiting and selecting team members, upholding customer service standards, and ensuring adequate resources are available to meet servicing requirements.
Key Responsibilities:- Maintain high performance standards within the parts and service teams through effective coaching and performance management.
- Recruit and select team members in alignment with organisational needs.
- Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
- Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
- Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
- Develop and implement targeted marketing campaigns to maximise commercial opportunities.
- Monitor customer needs and competitor activity, ensuring relevant and effective marketing efforts.
- Ensure all service processes meet brand standards and are consistently implemented.
- Foster inter-departmental communication to develop business and team ethos.
- Maintain a safe and healthy working environment, ensuring compliance with Health and Safety requirements.
The ideal candidate will possess a proven track record of consistently achieving sales targets in car sales or a financial services related environment. They will be tenacious, enthusiastic, and take personal responsibility for team achievement. A team player with a keen interest in people, a strong desire to succeed, and the ability to maximise sales and profit opportunities while delivering exceptional levels of professionalism and customer satisfaction.
Benefits:- Leadership and Development: Guide and mentor a team, fostering a culture of excellence and continuous improvement.
- Competitive Salary: Enjoy a competitive base salary ranging from £35,000 to £45,000, complemented by a company car.
- Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
- Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.
