Client Support Advisor

3 weeks ago


Bristol, Bristol, United Kingdom Babcock International Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at our Bristol site. As a key member of our Contact Centre Team, you will play a pivotal part in providing a leading vehicle fleet management service to all Ministry of Defence (MOD) customers worldwide.

Key Responsibilities

  • Provide exceptional customer service and support to a wide variety of customer and supplier questions and queries
  • Be an important first point of contact for all MOD enquiries, ensuring that the Babcock values shine through in everything we do
  • Utilize our booking system to administer booking requests where relevant
  • Provide customers with confirmation of their booking and any further information required relating to that booking
  • Liaise with both supplier and customer throughout the booking process where necessary

Requirements

  • Excellent communication skills and the ability to build rapport with customers
  • Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI's)
  • Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
  • Ability to identify customer needs and respond appropriately to them
  • Excellent oral and written communication skills
  • Organised with excellent attention to detail

Essential Qualifications

  • Educated to GCSE level

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What We Offer

  • Generous holiday allowance
  • Matched contribution pension scheme, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity


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