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Aviation Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom Network Aviation Group Full time

Job Summary:

Network Aviation Group is seeking a highly motivated and detail-oriented Operations Officer to join our team. As an Operations Officer, you will play a critical role in the smooth and efficient running of our Operations department.

Key Responsibilities:

  • Provide 24/7 cover for all operational directions and queries;
  • Fully understand mission requirements and set up flights as required;
  • Ensure the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations;
  • Coordinate and confirm flights with the operator and relevant parties such as handling agents, fuelers, customs and immigration, etc.;
  • Monitor the progress of flights and ensure the customer is kept up to date in a timely manner;
  • Identify potential resolutions/recovery plans when required;
  • Identify situations where escalation to line managers is appropriate;
  • Implement recovery plans in the event of delays, AOG's etc.;
  • Accurately complete company flight logs and post-flight data;
  • Effectively contribute to procedures and other documents;
  • Other reasonable work-related requests as directed by the Line Manager.

Requirements:

  • A demonstrable interest in both aviation and service delivery to ensure a positive customer experience;
  • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level;
  • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy;
  • A flexible approach to working hours - the role will require weekend work and on-call rota;
  • Ability to demonstrate a high level of integrity and work ethic - A can-do attitude with a keen willingness to learn and develop;
  • Good IT knowledge of Microsoft suite of programmes - Ability to perform & analyse mathematical calculations;
  • All applicants must already possess unrestricted right to work in the United Kingdom.

What We Offer:

  • Health & wellbeing programme;
  • Life insurance;
  • On-site parking;
  • Private medical insurance;
  • Sick pay;

Working Hours:

  • 12 hour shift;
  • Day shift;
  • Night shift;

Application Requirements:

  • Do you have a genuine interest in Aviation?

Work Authorisation:

  • United Kingdom (required)

Work Location: In person