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Customer Service Coordinator

2 months ago

London, Greater London, United Kingdom Post Office Full time
Job Summary

This role requires a detail-oriented individual to collate data from various business systems, ensuring accuracy and maintaining General Ledger entries. The successful candidate will prepare discrepancy notifications to branches and manage CCTV requests from Postmasters, adhering to established processes.

Key Responsibilities
  • Provide exceptional customer service to Postmasters, addressing their queries, issues, and challenges.
  • Manage these through to resolution, keeping Postmasters updated and ensuring satisfaction.
  • Produce management information reports for monitoring and performance.
  • Liaise with the wider Post Office Supply Chain to achieve satisfactory outcomes for branch queries.
Requirements
  • First-class communication skills with the ability to communicate effectively at all levels.
  • Previous customer communication experience is advantageous.
  • Basic understanding of Business IT systems.
  • Experience working in a service environment and meeting service levels and quality targets.
  • Proficient in using Microsoft Office 365 and demonstrating good all-round IT skills.
  • Ability to adhere to clear instructions and processes.
  • Flexibility in undertaking various roles and working as directed by Manager.
  • Good interpersonal skills to foster dialogue with other teams within and outside the Supply Chain.
  • Effective team player with problem-solving skills using data and operational knowledge.
  • Ability to work under pressure and meet deadlines.
About Us

Post Office is an integral part of every community, upholding the dedication and service of our postmasters. We recognize the importance of adapting and growing in a world that's constantly evolving. Our commitment to evolving is stronger than ever, without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

We're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you.