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Customer Relationship Manager
2 months ago
We are seeking a highly skilled and motivated CRM Assistant to join our team at Frasers Group. As a CRM Assistant, you will play a key role in supporting the CRM team in managing customer relationships through the effective use of CRM systems across our various brands.
Key Responsibilities- Data Management: Assist in managing customer data, ensuring accuracy and consistency across all CRM systems.
- Marketing Campaigns: Support the development and execution of marketing campaigns, including email and mobile push notifications, to engage customers and drive business growth.
- Insight Generation: Provide valuable insights to improve customer engagement and business performance, using data analysis and reporting tools.
- Team Collaboration: Liaise with wider teams in the business to elevate the email offering and ensure seamless integration with other marketing initiatives.
- Performance Measurement: Measure and report on the performance of marketing campaigns, including paid brand activity, to inform future marketing strategies.
- Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint.
- Good Communication Skills: Written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
- Teamwork and Adaptability: Ability to work independently and as part of a team, with a proactive and customer-focused approach to work.
- Data Analysis and Reporting: Basic knowledge of data analysis and reporting tools, with the ability to interpret and present data insights.
- Time Management and Prioritization: Ability to handle multiple tasks and prioritize effectively, with a focus on delivering high-quality results.
As a CRM Assistant at Frasers Group, you will have the opportunity to work with a talented team of professionals, with a range of benefits and perks, including:
- Reward and Recognition: Frasers Champion, a peer-nominated scheme recognizing outstanding contributions to the business.
- Performance-Based Bonuses: Fearless 1000, a bonus scheme rewarding top performers for embodying our core values and delivering exceptional results.
- Professional Development: Opportunities for growth and development, with access to training and development programs.
- Wellbeing and Support: Frasers Fit, a wellbeing program supporting physical, financial, and mental wellbeing, with access to counseling and financial/legal support.
