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Senior Infrastructure Specialist

2 months ago

Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time
Job Title: 3rd Line Infrastructure Engineer

We are seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join our team at Leidos UK & EUROPE. As a key member of our Operational Support team, you will be responsible for the operation and maintenance of Infrastructure across a variety of technologies.

Key Responsibilities:
  • Responsible for the operation and maintenance of Infrastructure across a variety of technologies: RHEL, Microsoft Windows Server (including services such as AD, DNS, DHCP), Virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), Networking technologies and storage.
  • Author and contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
  • Handle escalated issues from both 1st- and 2nd-line support.
  • Investigate and resolve advanced hardware and software problems, performing Root Cause Analysis as required.
  • Managing system upgrades, installations, and configurations.
  • Collaborating with vendors and external support for specialised expertise.
  • Providing guidance and mentoring to lower-level support staff.
Requirements:
  • Excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
  • Excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
  • Very strong Linus system administration skills (Ubuntu / CentOS);
  • Good knowledge of TCP/IP and networking technologies including load balancing and firewalls;
  • Good knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell;
  • Good general knowledge of SAN storage technologies;
  • Excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
  • Possess excellent communication skills;
  • Have experience of producing and updating technical documentation to a high standard;
  • Ability to gain and hold security clearance.
What We Offer:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme;
  • Private Medical Insurance;
  • 33 days Annual Leave (including public and bank holidays);
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme);
  • Dynamic Working.

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.