Police Enquiry Officer

24 hours ago

Tavistock, Devon, United Kingdom Devon & Cornwall Police Full time
About the Role

We are seeking a skilled and dedicated Police Enquiry Officer to join our team at Devon & Cornwall Police. As a Police Enquiry Officer, you will be the first point of contact for reported crimes and incidents, providing an initial response to a wide range of enquiries from the public and other agencies.

Key Responsibilities
  • Receive and record information accurately and efficiently
  • Provide advice, information, and guidance on legislation, policing responsibilities, and police complaints
  • Signpost to partner agencies as necessary
  • Deal supportively and reassuringly with witnesses, victims, and the general public
  • Escalate to other police resources as appropriate
Requirements
  • Proven customer focus approach
  • Excellent communication skills, including experience of dealing with conflict
  • Ability to work under challenging and difficult circumstances
  • Effective team working skills
  • Knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems
  • Full driving licence, unless prevented by reason of disability
What We Offer
  • A competitive salary with yearly increments
  • Weekend Working Allowance
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers
  • Sick pay allowance, variable in accordance with length of service
  • Local government pension scheme
  • Supportive training and mentoring, including with IT and systems
  • Access to the Blue Light Card Scheme for discounts and services
  • Access to Group insurance scheme (via salary sacrifice scheme)
  • Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services
  • Continuing Professional Development
Initial Training

Successful candidates will be required to attend an initial induction course, which will be a full two weeks, plus additional courses thereafter as required. You will be required to travel to other Stations, regardless of your base station, for further training. You will be able to claim overtime for these additional hours for training purposes.

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