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Police Enquiry Officer
2 months ago
We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our team, you will be responsible for providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints.
Key Responsibilities- Receive and record information appropriately and accurately
- Deal supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate
- Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means
- A competitive salary with yearly increments
- Plus Weekend Working Allowance
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers
- Sick pay allowance, variable in accordance with length of service
- Local government pension scheme
- Supportive training and mentoring, including with IT and systems
- Access to the Blue Light Card Scheme for discounts and services
- Access to Group insurance scheme (via salary sacrifice scheme)
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services
- Continuing Professional Development
- Proven customer focus approach
- Excellent communication skills, including experience of dealing with conflict
- Ability to work under challenging and difficult circumstances
- Effective team working skills
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar)
- Full driving licence, unless prevented by reason of disability
Successful candidates will be required to attend an initial induction course, which will be a full two weeks (37 hours each week) plus additional courses thereafter as required. You will be required to travel to other Stations, regardless of your base station, for further training. You will be able to claim overtime for these additional hours for training purposes.