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Mortgage Team Leader
2 months ago
We are seeking a highly skilled and experienced Team Manager to join our Mortgage Advice Leadership Team at Skipton Building Society. As a Team Manager, you will be responsible for leading a team of Mortgage Advisers, Mortgage Support Consultants, and Direct Lending Consultants who are responsible for initial mortgage queries, applications, and DIPS.
Key Responsibilities- Ensure your teams adhere to agreed service levels, the Society's training and competency scheme, ongoing training and development while managing appointment availability and resource.
- Facilitate regular coaching/development and career conversations.
- Drive efficiencies within the team in order to maximise capacity and direct mortgage volumes.
- Ensure your teams are focusing on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers – understanding the importance for both the customer and the Society.
To be successful in this role, you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams' performance, seeking incremental gains continually.
You will be enthusiastic with a positive mindset and embrace change/challenge as an opportunity. You can demonstrate flexibility and do what's right for customers/colleagues alike.
You will be required to have CF1 and CF6 or equivalent (Certificate in Mortgage Advice).