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Dobbies Garden Centre Team Lead

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom Dobbies Garden Centre Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Team Leader to join our team at Dobbies Garden Centre. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our food service.

Key Responsibilities:

  • Team Leadership: Support and coach other members of staff, deputising for management in their absence and providing guidance on customer service and food safety procedures.
  • Customer Service: Provide excellent customer service by helping customers with various transactions across the restaurant, ensuring a high level of service is being offered to our customers by all staff.
  • Food Service Operations: Work alongside the team to ensure staff efficiency, covering all stations effectively and maintaining high standards of food quality and presentation.
  • Sales and Service: Drive sales through customer interactions, promoting the benefits of the Dobbies Club membership and ensuring that customers have an exceptional experience in our restaurant.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering exceptional customer service and leading a team to achieve sales and service targets.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers at all levels.
  • Knowledge of food safety procedures and a commitment to maintaining high standards of food quality and presentation.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing priorities and demands.