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Reception Team Lead

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort Full time

About the Role:

We are seeking a highly skilled and experienced Front Office Manager to join our team at DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Manage the front office team to provide outstanding customer service and ensure a high level of guest satisfaction.
  • Review room allocations and advise guests on rates, packages, and promotions to maximize revenue.
  • Handle guest issues and complaints in a professional and courteous manner.
  • Collaborate with other departments to ensure a smooth and efficient guest experience.

Requirements:

  • Previous experience in a front office, reception, or front of house position.
  • People management experience and a proven track record of leading high-performing teams.
  • Quality and standards driven, with a focus on delivering exceptional customer service.
  • Excellent conflict resolution skills and the ability to work under pressure.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Access to our Employee Assistance Program and other employee benefits.

Why Join Us:

At DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, we are committed to delivering exceptional guest experiences and providing a warm and welcoming environment for our guests. We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.