Contact Centre Solutions Expert
1 day ago
Are you passionate about driving digital transformation in contact centres? Do you have expertise in contact centre operations and a desire to help clients succeed? We're seeking a skilled CXM Contact Centre Consultant to join our team at Shape IT Recruitment.
Key Responsibilities:- Lead complex contact centre solutions using Microsoft Dynamics 365 and Power Platform.
- Design and implement tailored solutions to meet client needs.
- Oversee solution testing, deployment, and user training to ensure smooth implementation.
- Provide expert guidance on contact centre technologies, including IVR, workforce management, and non-voice channels.
- Stay up-to-date on industry best practices and Microsoft guidelines to ensure compliance.
- Proven experience (5+ years) in delivering complex contact centre solutions.
- Hands-on expertise in a range of contact centre technologies.
- Strong leadership, communication, and project management skills.
- Ability to work independently and as part of a team across multiple business units.
- Passion for innovation, technology, and helping clients maximise their digital investment.
If you're ready to take the lead and make a difference in the world of contact centres, we want to hear from you. Apply today and help our client create solutions that deliver real value to their clients.
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