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Patient Support Liaison
2 months ago
About the Role:
We are seeking a highly organized and welcoming individual to join our team as a Ward Host at Castle View Group. As a key member of our team, you will be responsible for ensuring a smooth and efficient experience for patients and their families.
Key Responsibilities:
- Welcome patients and their families to the ward, providing a warm and welcoming environment.
- Assist with the initial needs of patients and their families, ensuring their comfort and well-being.
- Answer the telephone and take messages, ensuring that all communication is handled in a professional and timely manner.
- Answer the door video camera and check ID, maintaining the security and integrity of the ward.
- Assist the Ward Administrator with various tasks, including patient admissions, discharges, and managing the flow of visitors to wards.
- Run external errands for staff or parents, ensuring that tasks are completed efficiently and effectively.
- Assist with coffee mornings, providing a social and supportive environment for patients and their families.
- Tidy up the ward, maintaining a clean and safe environment for all.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be highly organized and able to multitask, with a strong attention to detail.
