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Operations Specialist
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Operations Specialist to join our team at Jumar Group. As a Senior Operations Analyst, you will play a key role in providing global operational support, technical assistance, and process improvement initiatives.
Key Responsibilities:
- Provide 9/5 global operational support to ensure seamless business operations.
- Offer 2nd line technical support to resolve complex issues and improve system efficiency.
- Document issues and resolutions to maintain a knowledge base and facilitate skill transfer.
- Analyze and improve operational processes to enhance productivity and efficiency.
Requirements:
- Motivated and self-driven individual with excellent problem-solving skills.
- Strong working knowledge of Microsoft operating systems and applications, including Windows Server, Exchange, SQL, Windows 10, and Office365, as well as general networking technologies.
- Experience with remote working technologies such as MSTSC, MSRA, and iLO.
- Able to conduct analysis, draw persuasive conclusions, and present recommendations to stakeholders.
- Flexible and adaptable, with a willingness to work in a fast-paced environment and take on new challenges.
- Previous experience in Service Desk, Incident, and Request Fulfilment process disciplines.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and skill development.
- A competitive salary and benefits package.
